LIVE · 3 regions · 47 operators on shift · Avg response 38s · Uptime 99.87%
All services Service · Security Dispatching

Always on. Always watching.

24/7 remote security dispatching — fully managed teams trained, scheduled, paid, and overseen by AYRS, working as a disciplined extension of your operation.

SOC 2-aligned
controls & audit trail
38s avg
operator response
3 shifts
continuous coverage
OPS-CONSOLE · SEC-DISPATCH
ONLINE
RADAR · SECTOR 04 ACTIVE
GLOBAL · 12 SITES ALL LINKED
02:41:17DAL-04motion · cam-12ESC
02:39:02HOU-11perimeter · gate-BACK
02:37:48PHX-02audio · breakroomCLR
02:34:21DAL-04tailgate · door-3ESC
02:31:55ATL-07scheduled patrolOK
02:29:09MIA-01alarm reset · zone-2ACK
02:26:33SEA-09camera offline · cam-04ESC
02:22:08NYC-03visitor checkin · lobbyOK
02:41:17DAL-04motion · cam-12ESC
02:39:02HOU-11perimeter · gate-BACK
02:37:48PHX-02audio · breakroomCLR
02:34:21DAL-04tailgate · door-3ESC
02:31:55ATL-07scheduled patrolOK
02:29:09MIA-01alarm reset · zone-2ACK
02:26:33SEA-09camera offline · cam-04ESC
02:22:08NYC-03visitor checkin · lobbyOK
EVENTS / 24H · 1,284 ACK · 98.4% AVG · 38s
Inside the operation

Real desks. Real shifts.

Operator monitoring multiple security camera feeds in a dispatch room
01 / Always staffed
Headset and laptop on a dispatch desk lit by screen glow
02 / Always documented
Operator wearing a headset working at a multi-screen workstation
03 / Always supervised

This isn’t outsourcing — it’s a disciplined extension of your operation.

What's included

Four pillars. One managed service.

Every AYRS security dispatch engagement covers the full operating stack — not just bodies in seats.

01

HR & talent operations

We hire, vet, and train every dispatcher on your account — no recruitment fees, no payroll headaches, no shift-coverage panic at 2am.

  • Vetted operators with background checks & licensing
  • Initial training + ongoing certifications
  • Shift rosters with built-in coverage redundancy
  • Payroll, taxes, and benefits handled fully by AYRS
  • Performance reviews and continuous coaching
02

Finance & billing

Transparent, predictable invoicing. One contract, one rate, full visibility — no hidden line items, no surprise overtime charges.

  • Single monthly invoice per client account
  • Itemized hour reports + incident logs attached
  • Net-15 or Net-30 payment terms
  • Multi-site billing rollups available
  • Quarterly cost reviews — no rate creep
03

24 / 7 customer service

A real human picks up — not voicemail, not a chatbot. Live support for your team and your clients across every timezone, every shift.

  • Live phone & email support, all hours
  • Sub-60-second answer SLA on critical lines
  • Client portal with incident logs & reports
  • Multilingual desk: English, Spanish, Pashto, Dari, Urdu
  • Dedicated escalation path for urgent issues
04

Professional management

Every account gets a senior operations lead — your single point of accountability for performance, SLAs, and continuous improvement.

  • Dedicated account manager from week one
  • Weekly performance reviews + QA audits
  • Real-time KPI dashboard, your data, your access
  • Compliance & SLA monitoring with monthly reports
  • Quarterly business reviews & strategic planning
Operational capabilities

What our dispatch desk actually does.

Beyond admin — the live, hands-on coordination your security operation needs around the clock.

How it works

Five steps from contract to disciplined daily ops.

  1. 01

    Intake

    Scope, sites, escalation paths, and SLAs locked in writing before day one.

  2. 02

    Staffing

    AYRS hires, trains, and schedules a dedicated operator pool for your account.

  3. 03

    Dispatch

    24/7 monitoring with documented response procedures and live oversight.

  4. 04

    Escalation

    Tiered L1 → L2 → L3 handoff with timed acknowledgements and audit trail.

  5. 05

    Reporting

    Daily shift logs and weekly SLA telemetry delivered on a fixed cadence.

Why AYRS specifically

Built for the kind of operation that can't go dark.

0s
Avg incident-flag time
0
Languages supported
0+
Trained operators
24/7
Coverage, every day
Ready when you are

See how it would run for your operation.

30-minute discovery call. We map your current setup, your SLAs, and exactly how AYRS would slot in. No pitch deck.

Book your discovery call